BDGO terms of service Bangladesh

These BDGO terms of service Bangladesh set out the legally binding rules for accessing or using our website, mobile application, and related services, including sports betting and online casino gameplay. By creating an account, depositing funds, placing bets, or using any feature, you confirm that you have read, understood, and agree to be bound by this user agreement. If you do not accept these terms, you must not use the platform. For transparency, related notices may also appear in our Privacy Policy and Disclaimer, which you should review alongside these terms.

1. Acceptance of Terms

By accessing, browsing, registering, or using any part of the platform, you enter into a legally binding agreement with us. These terms apply to all services, including the website, mobile app, customer support channels, promotions, and any tools we provide. We may modify, update, or replace these terms at any time to reflect operational, security, or legal requirements. Updated terms take effect when posted on the platform. If you continue to use the services after changes are posted, you are deemed to have accepted the revised terms, so you should check them regularly.

2. Eligibility Requirements

You may only use the services if you meet all eligibility requirements. Age: you must be at least 18 years old, and we operate a strict anti-underage policy, including the right to request proof of age and to suspend access while checks are completed. Residency: the services are intended for Bangladesh-based users, and you are responsible for ensuring your use complies with local law and any restrictions that apply to you. Legal capacity: you must have full legal capacity to enter contracts. Self-exclusion: if you are in an active self-exclusion period, you must not create a new account or attempt to access services.

3. Account Registration and Security

To register, you must provide accurate, complete, and up-to-date information, including your real name, date of birth, and a valid phone number that matches your payment method details such as bKash or Nagad. One account per person is permitted, and multi-accounting is strictly prohibited; where detected, we may close all related accounts and forfeit balances, bonuses, and winnings linked to the breach. You are solely responsible for protecting your login credentials, including your phone, password, and any PIN, and you must not share them with anyone. All activity and transactions under your account are treated as authorized by you.

3.1 Identity Verification and KYC

We apply KYC verification to protect player safety, prevent fraud, and meet AML obligations. We may require government-issued ID, proof of address, and proof of ownership of the payment method used for deposit or withdrawal. We may request additional information where necessary, including source of funds or source of wealth details, and we may use third-party verification tools to validate documents. If you fail to provide requested information within a reasonable timeframe, or if documents are inconsistent, incomplete, or appear altered, we may restrict features, suspend withdrawals, or suspend the account until verification is completed.

4. Deposits and Withdrawals

Deposits and withdrawals are governed by payment security controls, KYC, and our risk checks. You must only use payment methods that you own and control, and you must not deposit or withdraw on behalf of any third party. We may apply additional verification before processing transactions to protect you and the platform. Where possible, we process withdrawals to the same method used for deposit to reduce fraud and support AML compliance. If we reasonably suspect suspicious activity, account takeover, or misuse, we may delay, refuse, or reverse a transaction as permitted by law and these terms.

4.1 Supported Payment Methods

Supported payment methods may include bKash (instant), Nagad (instant), Rocket (mobile banking), and USDT/Tether via blockchain networks. Availability can vary based on operational, security, and compliance requirements, and we may add or remove methods without prior notice. You are responsible for entering correct payment details, including wallet numbers, network selection for USDT, and any required references. If you send funds to an incorrect destination due to your error, recovery may not be possible. Where we detect mismatched names, repeated failed attempts, or unusual routing, we may pause processing for review.

4.2 Deposit Terms

The minimum deposit is ৳100 or the equivalent amount in USDT, subject to method-specific limits and network fees outside our control. Deposits are usually credited instantly, but delays can occur due to provider downtime, blockchain confirmations, or compliance checks. We do not charge deposit fees, but your bank, mobile wallet provider, or blockchain network may apply charges. Third-party deposits are not accepted, and we may return or block funds where the depositor identity does not match the account holder. You must ensure you have sufficient funds and authorization to use the chosen payment method.

4.3 Withdrawal Terms

For verified accounts, withdrawals are typically processed within 5 to 15 minutes, but timing may vary due to payment channel performance, additional KYC checks, or risk reviews. We may request identity verification before processing, including updated documents where details have changed. Withdrawals are generally made to the same method used for deposit where possible, and we may refuse requests that attempt to route funds to unrelated accounts or third parties. We reserve the right to delay or refuse withdrawals we reasonably believe are linked to fraud, chargebacks, bonus abuse, or AML concerns.

5. Bonuses and Promotions Verdict

All bonuses, free bets, and promotions are optional and subject to bonus terms, including wagering requirements that must be met before any related funds can be withdrawn. The applicable multiplier, eligible games, and contribution rates will be stated in the promotion rules, and some games may be excluded or contribute at reduced rates. Bonuses may have time limits and expiry dates, and unused bonus funds may be forfeited after expiry. Only one bonus is permitted per person, household, IP, or device. While a bonus is active, maximum bet limits may apply, and breaching them may void bonus balances and winnings.

5.1 Bonus Abuse Prevention

We actively monitor for misuse designed to gain unfair advantage, including hedging, coordinated play, exploitation of pricing or settlement delays, and any pattern indicating non-recreational abuse of promotions. Where we reasonably suspect bonus abuse, we may void bonuses, remove bonus-derived winnings, restrict promotions, and close accounts. We may also withhold withdrawals pending investigation and verification. Decisions are made using account activity, device and network signals, payment behavior, and other risk indicators. If you believe a decision is incorrect, you may contact support for review, but we may require additional documents before reconsideration.

6. Responsible Gambling Policy

We support responsible gambling and encourage you to treat gambling as entertainment, not income. If you feel play is no longer under control, you should stop and seek help. You may request deposit limits on a daily, weekly, or monthly basis through support, and you may also request self-exclusion via Telegram support either temporarily or permanently. Cool-off periods are available for 24 hours, 7 days, or 30 days, during which you will not be able to access gambling features. We may also provide reality checks such as session duration reminders, and we recommend parental control tools to protect minors.

7. Prohibited Activities and Enforcement

You must not use the services for unlawful, abusive, or manipulative purposes. Violations may result in immediate termination, forfeiture of balances and winnings, reporting to relevant authorities where required, and legal action. We may investigate suspected breaches using transaction logs, device identifiers, IP analysis, and communications records. Attempts to bypass controls, including self-exclusion, KYC, or payment restrictions, are treated as serious violations. You agree to cooperate with investigations and to provide requested information promptly. If we detect conduct that threatens platform integrity or user security, we may act without prior notice.

8. Intellectual Property Rights

All content and technology on the platform, including text, graphics, logos, interface design, software, and databases, are owned by us or our licensors and are protected by applicable intellectual property laws. You are granted a limited, personal, non-exclusive, non-transferable right to access and use the services for lawful entertainment purposes only. You must not copy, reproduce, distribute, modify, reverse engineer, or create derivative works without prior written consent. Third-party game providers, including JILI, PG Soft, Pragmatic Play, and Spribe, retain all rights to their respective content and software.

9. Limitation of Liability Rules

The services are provided on an as is and as available basis. We do not guarantee uninterrupted access, error-free operation, or that the platform will always be available due to maintenance, network issues, third-party outages, or events beyond our control. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption. You accept full responsibility for gambling losses. Our aggregate liability for any claim is capped at your total deposits made in the prior 90 days.

10. Account Termination and Closure

You may request account closure by contacting support. Any remaining balance may be withdrawn subject to KYC verification, AML checks, and completion of any open investigations. We may close or suspend your account immediately if we believe you have breached these terms, engaged in fraud, failed KYC, attempted to bypass restrictions, or used payment methods you do not own. We may also close accounts due to regulatory requirements or after 12 months or more of inactivity, in which case we may request verification before releasing funds. We may void bonuses and related winnings where breaches are confirmed.

11. Governing Law and Disputes

If you have a complaint, you agree to contact support first and attempt informal resolution by providing relevant details, including account identifiers, transaction references, and screenshots where available. If unresolved, the parties will attempt mediation before proceeding to binding arbitration. Arbitration will be conducted in English on an individual basis only, and you waive any right to participate in class actions or representative proceedings. You agree that disputes will be limited to you and us, and that claims must be brought within a reasonable time after the issue arises. Interim measures may be sought where legally permitted.

12. Changes to These Terms

We may update these terms at any time, and changes take effect immediately upon posting on the platform. Where changes are material, we may provide additional notice through the platform interface or by email, but you remain responsible for reviewing the current version. If you do not agree with any change, you must stop using the services and request account closure. Continued access, deposits, withdrawals, or betting activity after updated terms are posted constitutes your acceptance of the revised agreement. For information on how we handle personal data and security practices, review our Privacy Policy.

13. Contact and Support

For questions about these terms, account access, KYC, deposits, withdrawals, bonus terms, or responsible gambling tools, you can contact our support team at any time through the support channels available on the platform. We aim to provide assistance in Bengali and English and target a response within 24 hours, although complex verification or dispute matters may require additional time. When contacting support, provide your registered phone number and relevant transaction references to help us investigate efficiently. For product navigation and service information, you may also review Home and Sports sections.